Refund Policy

This Refund Policy governs billing and refunds for 5PM Worker's ("the Company") paid plans (Light, Pro). No payment occurs during the free Trial period, so it is not eligible for a refund and may be cancelled freely at any time.

The Service uses a recurring, auto-renewing monthly subscription billing model.

A member may request withdrawal of subscription (a refund) within 7 days of the payment date, under Article 17 of the Act on Consumer Protection in Electronic Commerce.

However, if the member has actually used the Service after payment (e.g. executed at least one automated trade via Autobot, or run a Simulator backtest), withdrawal for the portion already provided may be restricted, or a refund may be issued net of an amount proportional to the period actually used, under Article 17(2)(3) of the same Act (where a service has already been performed in whole or in part).

A member may cancel their subscription at any time before the next billing cycle renews. In principle, the current month's already-paid fee is not refunded upon cancellation, and the member may continue using the Service until that billing cycle ends.

No further automatic payment is charged starting from the next billing date after cancellation.

A refund may be restricted, or a deduction for the portion used may apply, in the following cases:

1. The member has executed at least one automated trade via Autobot after payment.

2. The member has used the Simulator's backtesting feature after payment.

3. The usage agreement was terminated due to the member's own fault (violation of the Terms, fraudulent use, etc.).

4. The 7-day withdrawal window from the payment date has passed.

A member requesting a refund must contact us using the details in Article 6, including their payment information (payment date, payment method, plan).

The Company will confirm refund eligibility and respond within 3 business days of the request, and will issue a confirmed refund using the same payment method originally used. Where that is not possible due to the nature of the payment method, the Company will use an alternative method and notify the member of the reason in advance.

If a refund is delayed, the Company will pay statutory interest for the delay as required by applicable law.

Billing and refund inquiries: shikwang@gmail.com

※ The contact above is a temporary placeholder and should be replaced with the actual customer support details before public launch.

This policy takes effect on August 12, 2026.